PROCESSING AND SHIPPING 
Orders will be processed within 24 hours after your full payment has been received. Shipment time will be between 2-5 business days depending on your physical address. The total wait time after you place your order will be between 2-7 business days. Shipping time and cost vary depending on location, and product ordered.

IN A HURRY?
We offer priority handling and delivery on most items upon request. For special instructions please make sure to explain in the order notes field.

RETURNS AND EXCHANGES
100% Money back guarantee for defective items. Defective items or missing parts must be reported within 15 days of purchase or delivery. Shipping damage(s) must be reported immediately upon receipt of package(s). Returns and exchanges for any other reason will not be accepted.

CANCELLATIONS
Cancellations on orders are accepted without penalty before the close of business on the day purchased.

SALES TAX
We collect sales tax in the state of California. All shipments to CA are subject to California state sales tax.

CUSTOMER SERVICE
Our helpful customer service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-949-273-4447 for Customer Service, Monday – Friday, 9 AM – 11 PM PST. Or email us at info@ecigvault.com 24 hours a day, 7 days a week. Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.