PROCESSING AND SHIPPING 
Orders will be processed within 24 hours after your full payment has been received. Shipment time will be between 2-5 business days depending on your physical address. The total wait time after you place your order will be between 2-7 business days. Shipping time and cost vary depending on location, and product ordered.

PROHIBITED LOCATIONS 
Due to ever-changing laws and regulations surrounding the shipping of flavored products, state tax laws, and the legality of shipping vaping products we are currently unable to ship to the following states:

Maine, Massachusetts, New Jersey, New York, Rhode Island, South Dakota, Utah, Vermont, Washington. We apologize for the inconvenience this may cause and we recommend you contact your state representatives and urge them to make these products accessible to adults.

IN A HURRY?
We offer priority handling and delivery on most items upon request. For special instructions please make sure to explain in the order notes field.

RETURNS AND EXCHANGES
100% Money back guarantee for defective items. Defective items or missing parts must be reported within 15 days of purchase or delivery. Shipping damage(s) must be reported immediately upon receipt of package(s). Returns and exchanges for any other reason will not be accepted.

CANCELLATIONS
Cancellations on orders are accepted without penalty before the close of business on the day purchased.

SALES TAX
We collect sales tax in the state of California. All shipments to CA are subject to California state sales tax.

CUSTOMER SERVICE
Our helpful customer service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-949-273-4447 for Customer Service, Monday – Friday, 9 AM – 11 PM PST. Or email us at orders@ecigvault.com 24 hours a day, 7 days a week. Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.